Longevity Studio Cancellation Policy
Pilates Reformer Classes
Pilates Reformer classes must be cancelled with 12 hours of the class start time to avoid penalty and forfeiture of the class. If the class is not cancelled within the 12 hour window, the student will be charged for the drop-in class, a call will be removed off their class pack, or unlimited members will be charged a $15 fee to their credit card on file.
If you have placed yourself on a wait list and a spot opens in the class you will receive a text message notifying you and giving you options to accept or decline. Once on the class list, you are now responsible for attending the class. If you’re on the wait list for a morning class, please check right away in the morning if you’ve been added to the class to avoid a late/no show fee and to open that spot up for another client. Longevity Studio is not responsible for managing your schedule, be mindful when signing up for multiple classes and wait list on the same day.
- Longevity Studio will be strictly enforcing our cancellation policies. Please familiarize yourself with the policies listed below.
- The best/easiest way to change or cancel your reservation go into your MindBody account via online or the app. Log into MindBody, click on SCHEDULE and click on the name of the class you need to cancel, click CANCEL.
- Only call the studio if you are unable to cancel your reservation online: 651-600- 3861
- Clients are responsible for ensuring that Longevity Studio has your current email and mobile contact information to receive waitlist notifications.