Studio Policies


Cell Phones: Longevity Studio is about healing the mind and body of our patrons. We want to provide you with a peaceful environment. Please refrain from lengthy or noisy cell phone conversations before and after your session. Please turn your phones off during your session.

 

Arrival: Arriving late is distracting to other individuals in the session and to the instructor. We want to keep the focused energy in the room throughout the entire session. Late clients will not be admitted to the class and forfeit their session price.

If it is your first visit to Longevity Studio, please arrive 15 minutes early so that you can meet your instructor, fill out necessary forms and get a quick tour of the studio.

 

Payment Options: Checks, Visa, Master Card, Discover, AMEX, and cash are accepted.

 

Liabilities: Longevity Studio is not liable for any personal items brought into the studio.

 

Age Requirements: Unless otherwise specified, students 13+ can attend classes with a parent. Students ages 16+ can attended class unaccompanied.

 

Footwear: Socks are required for Pilates equipment classes. The kind with the grippy bottoms are great. We sell some at the studio, but don’t worry if you forget yours, we also have clean pairs at the ready for you to use.

 

Cancellation Policy:

  • Longevity Studio will be strictly enforcing our cancellation policies. Please familiarize yourself with the policies listed below.
  • The best/easiest way to change or cancel your reservation go into your MindBody account via online or the app. Log into MindBody, click on SCHEDULE and click on the name of the class you need to cancel, click CANCEL.
  • Only call the studio if you are unable to cancel your reservation online: 651-600- 3861
  • Clients are responsible for ensuring that Longevity Studio has your current email and
    mobile contact information to receive waitlist notifications.


Group Fitness Cancellation: (includes all yoga, Pilates mat, barre and Pop Up! classes)

All classes must be cancelled within 3 hours of class start time to avoid penalty and forfeiture of the class. The class should be cancelled by the student online through their MindBody account. If the class is not cancelled with the three hour window, the student will forfeit the class and it will be taken off their class pack. Unlimited members will be charged a $12 fee to their credit card on file.

Group Fitness Waitlist:

If you have placed yourself on a waitlist and a spot opens in the class you will receive a text message notifying you and giving you options to accept or decline, please respond to the text promptly. Once on the class list, you are now responsible for attending the class. If you’re on the waitlist for a morning class, please check right away in the morning if you’ve been added to the class to avoid a late/no show fee and to open that spot up for another client. Longevity Studio is not responsible for managing your schedule, be mindful when signing up for multiple classes and waitlist on the same day.

 


Pilates Reformer Classes Cancellation:

Pilates Reformer classes must be cancelled with 12 hours of the class start time to avoid penalty and forfeiture of the class. If the class is not cancelled within the 12 hour window, the student will be charged for the drop-in class, a call will be removed off their class pack, or unlimited member will be charged a $25 fee to their credit card on file.

Reformer Waitlist:

If you have placed yourself on a waitlist and a spot opens in the class you will receive a text message notifying you and giving you options to accept or decline. Once on the class list, you are now responsible for attending the class. If you’re on the waitlist for a morning class, please check right away in the morning if you’ve been added to the class to avoid a late/no show fee and to open that spot up for another client. Longevity Studio is not responsible for managing your schedule, be mindful when signing up for multiple classes and waitlist on the same day.

 


Duet and Private Sessions Cancellation:

All Duet and Private Sessions must be cancelled within 24 hours of the appointment time to avoid forfeiture of your session. If you made your reservation online, you can cancel your session online. If you made your reservation directly with your instructor, contact them to cancel.

 


Workshops and Special Events Cancellation:

Our staff puts a lot of effort and planning to preparing for our workshops, making them successful events that clients enjoy and learn from. All workshops and special events are non-refundable. In the event a registrant can no longer attend the spot is transferable to another person. Please notify Longevity Studio 48-hours prior to the event date/time by emailing sara@longevitystudiocom with the new attendee’s name.

  • No refunds on Workshops or Special Series unless your space can be filled by the wait list.
  • Refunds will be issued without any charge if Longevity Studio cancels the workshop for any reason.